Shipping policy

Glowberry Shipping Policy

Thank you for shopping with Glowberry. We strive to make your order experience as simple and transparent as possible. Please review the information below regarding order processing and shipping.

1. Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Orders are not processed or shipped on weekends or major holidays.

During periods of high order volume, promotions, or holidays, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

2. Shipping Times

After your order has been processed, estimated delivery times are:

United States: 7–15 business days

International: 10–25 business days

Please note that these are estimated delivery times, not guaranteed delivery dates.

Actual delivery times may vary depending on your location, shipping carrier, customs processing, weather, and other circumstances outside our control.

3. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

From time to time, Glowberry may offer free shipping promotions or other shipping discounts.

Any applicable shipping charges will be clearly displayed during checkout.

4. Tracking Your Order

Once your order has shipped, you may receive a tracking number by email.

Please allow 2–5 business days for tracking information to begin updating after your order has been shipped.

If your tracking information does not immediately show movement, this does not necessarily mean that your package is lost.

5. Delayed Orders

While we do our best to ensure orders arrive within the estimated delivery timeframe, delays can occasionally occur.

Possible causes include:

  • Carrier delays
  • Severe weather
  • Customs processing
  • Holidays
  • High shipping volumes
  • Incorrect or incomplete shipping information
  • Other circumstances outside Glowberry's reasonable control

If your order is delayed beyond the estimated delivery window, please contact us at [YOUR CUSTOMER SERVICE EMAIL] with your order number.

6. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that you entered an incorrect address, please contact us as soon as possible.

We cannot guarantee that we will be able to change an address after an order has been submitted or shipped.

Glowberry is not responsible for orders delivered to an incorrect address provided by the customer.

7. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Glowberry is generally not responsible for packages that are subsequently lost or stolen.

If your package shows as delivered but you cannot locate it, we recommend:

  1. Checking around your property and mailbox.
  2. Asking household members or neighbors.
  3. Contacting the shipping carrier.
  4. Checking whether the carrier left the package in a designated location.

If you still cannot locate your package, contact us and we will do our best to assist you.

8. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the damage
  • Clear photographs of the package and product
  • Any other information that may help us investigate the issue

Depending on the circumstances, we may provide a replacement or refund in accordance with our Return & Refund Policy.

9. International Orders

International customers may be responsible for customs duties, taxes, import fees, or other charges imposed by their country.

These charges are not necessarily included in the product or shipping price and may be collected by the destination country's customs authority or delivery provider.

Glowberry does not control these fees and is not responsible for customs delays.

10. Multiple Items in One Order

If you purchase multiple products, your items may occasionally arrive in separate packages.

This can happen when products are fulfilled from different fulfillment locations.

If you receive one package before another, please check your tracking information before contacting us.

11. Shipping Restrictions

Certain products may not be available for shipment to every country or location.

If we are unable to ship your order to the address provided, we will contact you and, when appropriate, issue a refund for the affected order.

12. Order Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

Because orders may enter processing quickly, we cannot guarantee that cancellation requests can be completed before shipment.

If an order has already shipped, you may need to follow our Return & Refund Policy.

13. Contact Us

If you have questions about your order or our shipping policy, please contact us:

Glowberry

Email: [Resellfav@gmail.com]

We are happy to help with any shipping-related questions.