Refund policy

Glowberry's Return & Refund Policy

At Glowberry, we want you to be happy with your purchase. If you're not completely satisfied with your order, we're here to help.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

To be eligible for a return:

The item must be unused and in the same condition you received it.
The item must be in its original packaging, where applicable.
You must provide your order number and proof of purchase.
Certain products may not be eligible for return for health, hygiene, or safety reasons.

How to Request a Return

To request a return, please contact us at [your customer service email] with:

Your order number
The reason for your return
Photos of the product, if applicable

We'll review your request and provide instructions if your return is approved.

Please do not send items back without contacting us first. Unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow your bank or payment provider additional time to process and post the refund to your account.

Original shipping costs are generally non-refundable, unless the return is due to an error on our part or the item arrived damaged or defective.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

Your order number
A description of the issue
Clear photos or video showing the problem

If the issue is verified, we'll work with you to provide an appropriate solution, which may include a replacement or full refund at no additional cost to you.

Exchanges

We currently do not offer direct exchanges.

If you'd like a different product or size, please request a return (if eligible) and place a new order.

Items That Cannot Be Returned

For health, hygiene, or safety reasons, certain products may not be eligible for return once opened or used.

This may include products that:

Have been opened or used
Cannot be resold for hygiene reasons
Have been damaged after delivery due to misuse
Are missing original packaging or components

If you're unsure whether your item qualifies, contact us before sending it back.

Return Shipping

Unless your item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

If the return is caused by an error on our part, Glowberry will cover the appropriate return shipping costs.

Refund Abuse & Fraud

Glowberry reserves the right to refuse returns or refunds when there is evidence of:

Fraudulent activity
Excessive or repeated refund requests
Intentional damage or misuse of products
Items being returned that were not purchased from Glowberry

Order Cancellation

If you need to cancel your order, contact us as soon as possible.

Because orders may be processed quickly, we cannot guarantee that cancellation requests can be fulfilled once an order has entered processing or shipment.

If your order has already shipped, you'll need to follow our standard return process.